Exchange & Return Policy

At Eldora, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).

Eligibility

Any product purchased online, can be exchanged within 30 days, once the article has been delivered, given that the customer has proof of purchase.

Please note that product/s purchased on discount or on sale are not eligible for exchange.

Proof of Purchase

This includes the online order confirmation email.

Conditions for Exchange

Products are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. You will be required to share proof if you have received a product that is defected, in the wrong color, or is incorrect. The products that are delivered in boxes must be returned with their original packaging.

Online Exchange Process

Please contact our customer service department by emailing us at info@eldorastore.com or you can call us at 03224687719. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

It usually takes 7-10 days to complete the online exchange process after it has been verified. Exchanges require customers to have the original invoice and all the tags intact for the purchased product.

RETURN POLICY

If you need to return an item, please follow our return policy:

• Return requests must be made within 30 days of receiving your order
• The item(s) must be unused and have all tags intact
• Please provide proof of your order, such as an order invoice or order confirmation email
• Returns are accepted only if incorrect or damaged items were delivered

Return Process

• Contact our customer service team to initiate a return request. You can email us at info@eldorastore.com or call us at 03224687719
• We will arrange for the item(s) to be picked up from your doorstep
• Once we receive and verify the item(s), we will issue a credit voucher of the same value which can be used for online store ONLY